Terms and Conditions

Preliminary provisions

The Impossible Tools online store is available at the following web address https://www.impossible.tools. The website and Shop are managed by Gabriela Wesołowska, who runs a business under the name GABRIELA WESOŁOWSKA STUDIO FRYZUR GABRIELLA, registered in the Central Business Register and Information about Business Activity, ul. Grabiszyńska, nr 212, lok. U7, 53-235 Wrocław, NIP: 7471551453 , REGON: 532239344. These Terms and Conditions apply to all Users of the Site, including Users who browse the Site and Customers of the Online Store. By using our Site or our Online Store, you agree to the terms and conditions described in these Terms and Conditions, so please read them before using the Site or making a purchase from the Store.



Capitalized terms used in these Terms and Conditions shall have the following meanings:

  1. Website – a website of Gabriella Hair Studio maintained at https://www.impossible.tools/
  2. Store – the Gabriella Hairdressing Studio online store functioning on the website https://www.impossible.tools/
  3. Seller – Gabriela Wesołowska running a business under the name GABRIELA WESOŁOWSKA STUDIO FRYZUR GABRIELLA, ul. Grabiszyńska, nr 212, lok. U7, 53-235 Wrocław. NIP: 7471551453 , REGON: 532239344.
  4. User – the person using the https://www.impossible.tools/ website.
  5. Customer (Buyer) – any entity making purchases through the Store.
  6. Consumer – a natural person concluding an agreement with the Seller within the Shop, the subject of which is not directly related to its business or professional activity.
  7. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by a separate act, conducting business on its own behalf, which uses the Store.
  8. Goods – movable thing, available for sale in the Store, in particular hairdressing and beauty products.
  9. Cookies – electronic data collected by a web browser in the memory of the device used by the Website User.
  10. Regulations – the present document, on the basis of which Users use the Site and on the basis of which contracts for sale of Goods are concluded by the Seller and the Buyer, in particular specifying the terms and conditions of sale of Goods by the Seller and fulfilling the information obligations imposed on the Seller to the Users by law.
  11. Complaint – the Consumer’s request to reduce the price, repair or replace the goods with a new one (related to the recognition by the Consumer that the goods are defective).


General provisions

  1. The subject matter of the Store’s business is trade in Goods with the use of means of long-distance communication.
  2. The Regulations define the principles of conclusion and performance of a contract of sale of Goods located in the Store as well as the principles of use of the Site and the Store.
  3. In order to conclude a sales contract and use the Store, it is necessary to have devices that allow access to the Internet, e-mail and a web browser capable of displaying web pages.
  4. Costs arising from the use of the Internet by the User (including the Buyer) are borne by the User and depend on the price list of the telecommunications operator or Internet access service provider used by the User.
  5. Both Consumers and Entrepreneurs can buy Goods through the Shop.
  6. Placing an order is conditional upon reading and accepting the provisions of these Terms and Conditions. If the Buyer does not accept any of the provisions of these Regulations, the Buyer agrees not to place an order or make purchases from the Store.
  7. The presentation of Goods on the Store’s website does not constitute an offer within the meaning of the Civil Code, but is only an invitation to conclude a contract. The Buyer makes an offer to purchase specific Goods by filling out an interactive order form available in the Store.
  8. All prices of Goods displayed on the Store’s website are given in Polish zloty and include VAT (gross prices).
  9. Prices of Goods displayed on the Store’s website do not include delivery costs.
  10. The Seller makes sales via the Store in the territory of the Republic of Poland.
  11. All Goods presented on the Store’s website are free from defects.


Placing and processing an order

  1. Placing an order is possible by the Buyer through the Store.
  2. In order to place an order using the order form on the Site, the Buyer, having selected the Goods on the Site, adds the Goods to a virtual cart by clicking on the “Add to cart” box, and then validates the order after summarizing the cart by clicking “Proceed to checkout”.
  3. On the subpage with address data in the order form, the Buyer fills in his/her personal and address data, chooses an appropriate form of payment and method of delivery of Goods and then finalizes the order by clicking “I buy and pay”.
  4. In order to complete the order it is necessary for the User to provide the following data in the order form:
    1. first and last name,
    2. address (street, house number, premises, town with postal code, country of delivery),
    3. adresu e-mail,
    4. phone number,
    5. company name and NIP number (in the case of Buyers who are Entrepreneurs).
  5. The contract is concluded when the Buyer clicks the “I buy and pay” box after properly completing and approving the form and selecting the “I accept the Terms and Conditions” option.
  6. The execution of the order shall commence at the moment of crediting the Seller’s bank account with the total amount paid for the Goods.
  7. After the Party provides the Seller with the address data, the Seller sends an e-mail to the Buyer confirming the order placement, and after the payment is credited, an e-mail with information about the stage of the order execution.
  8. The Client can contact the Seller via e-mail or telephone, however orders of Goods are placed only via the Online Store.
  9. The Seller reserves that it may not be possible to process orders outside the Website and Online Store. In such situations, the Customer will be required to fulfill the order through the Store.
  10. The Seller offers the following forms of payment for the ordered Goods:
    1. prepayment through the electronic payment operator Przelewy24, whose owner is PayPro SA, 60-327 Poznan, Kanclerska Street 15, NIP: 779 236 98 87, REGON: 301345068,
    2. Prepayment by credit/debit card through a cashless payment provider,
    3. by cash or credit card upon personal collection at the Seller’s premises, after prior arrangement of collection by phone or e-mail.
  11. In order to correct data incorrectly entered into the order form, it is required to contact the Seller by phone or e-mail (+ 48 600 810 202, e-mail: studio.gabriella@gmail.com).
  12. If the Seller will not be able to perform due to the unavailability of the Goods, immediately, but no later than within 30 (thirty) days from the conclusion of the sales contract, it shall notify the Buyer thereof and return to him the entire amount of money received from him, if the price has been paid.
  13. In order to cancel an order or make changes to it, the Buyer shall contact the Seller via e-mail studio.gabriella@gmail.com or by phone.
  14. Information about the form and cost of delivery is visible during the ordering procedure in the Store.
  15. Delivery costs are added to the Goods price and are borne by the Buyer.
  16. In case of personal collection at the Seller’s premises, the Buyer shall not bear the costs of delivery.
  17. At the request of the Buyer, the Seller shall issue a VAT invoice. The Buyer may express their will to receive a VAT invoice while placing an order on the website of the Store or by e-mail or by phone. The proof of conclusion of the contract of sale shall be a receipt or VAT invoice that the Buyer receives together with the Goods or in a separate shipment.
  18. The Buyer authorizes the Seller to issue a VAT invoice without the signature of the Buyer and to send it electronically to the e-mail address specified by the Buyer.


§5 Delivery

  1. Lead time is: time of processing an order by the Seller and time of delivery by Poczta Polska, courier company or other supplier.
  2. The Seller shall send the Goods immediately after concluding the contract, however, in the case of payment made by bank transfer or via electronic payment, the Seller shall send the Goods after crediting of payment for the Goods to the Seller’s bank account.
  3. Ordered goods are shipped only via entities professionally engaged in the carriage of goods, i.e. the Polish Post Office or a courier company.
  4. In case of shipping damage, the Buyer has the right (in accordance with the Transport Law) to request the carrier to draw up a damage protocol. Seller recommends checking the condition of the consignment and possibly drawing up a damage protocol in the presence of the courier and immediately informing the Seller.
  5. In the case of receiving the damage protocol from the carrier, the Seller recommends keeping the document, because it may affect the faster processing by the Seller of the complaint reported by the Buyer. Lack of damage protocol may make it difficult for the Consumer to pursue any claims against the Seller and to determine the entity responsible for the damage to the consignment.
  6. For detailed information on costs and methods of delivery of the Goods, please refer to the “Delivery and payment” tab, which is an integral part of the Terms and Conditions.


§6 Right of withdrawal

  1. In accordance with the Act of 30 May 2014 on consumer rights, the Buyer who is a Consumer may, without giving reasons, withdraw from the contract concluded remotely with the Seller within 14 (fourteen) days of receipt of the Goods. In the event of withdrawal from the contract, the contract shall be considered as not concluded.
  2. Declaration of withdrawal the Consumer may submit to the Seller electronically (by sending an e-mail with a statement to the address studio.gabriella@gmail.com or by sending a statement in the traditional form in writing to the address of the Seller). Consumer may also submit a statement of withdrawal on the form, which model is provided by the Seller here.
  3. The consumer is obliged to send the goods to the Seller to the address specified in § 1 of his registered office within 14 days from the date of submission of a statement of withdrawal from the contract.
  4. In the case of withdrawal of the Consumer from the contract, the Seller shall return to him, within 14 days from the date of withdrawal, all payments received from the Consumer for the purchase (including the cost of delivery of items to the Consumer), with the exception of additional costs arising from the chosen by the Consumer method of delivery other than the cheapest ordinary method of delivery available at the Store.
  5. However, pursuant to Article 32 (3) of the Consumer Rights Act, the Seller may withhold reimbursement of payments received from the Consumer until receipt of the Goods back or delivery by the Consumer of proof of their return, depending on which event occurs first.
  6. The costs of sending the goods back to the Seller shall be borne by the Buyer and such costs shall not be reimbursed to the Buyer.
  7. The Seller shall refund the payment to the Consumer using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs to the Consumer.
  8. Seller informs that the right of withdrawal from the contract concluded off-premises or at a distance does not apply to the Consumer, inter alia, in relation to the contract:
    1. in which the object of the service is a non-refabricated item, produced according to consumer specifications or serving to meet his individual needs);
    2. in which the object of performance is a perishable item or an item with a short shelf life;
    3. in which the subject matter of the supply is an item delivered in a sealed package that cannot be returned after opening the package due to health protection or hygiene reasons, if the package has been opened after delivery;
    4. in which the subject matter of the performance are things which after delivery, due to their nature, are inseparable from other things.
  9. Buyer who is not a Consumer is not entitled to withdraw from the contract within 14 days without giving any reason.


Warranty and Claims

  1. The Seller shall be liable to the Buyer being a Consumer for defects of the Goods on the basis of Article 556 and subsequent articles of the Civil Code (warranty for defects).
  2. A Consumer can report that the purchased Goods have defects. Notification can be made by phone, e-mail, in person or in traditional written form to the address of the Seller’s headquarters.
  3. The Seller shall respond to the Consumer’s complaint requests immediately, but no later than within 14 days from the date of filing the complaint.
  4. When filing a Complaint, the Consumer may use the template that the Seller makes available here.
  5. When submitting a Complaint the Seller recommends providing contact details of the Consumer, order number, precise description of the causes of Complaint and demands towards the Seller, as well as attaching a sales document (invoice, receipt) or its copy. Complaints made by the Buyer who is not a Consumer, without an attached document of sale, will not be considered.
  6. In case of a sales contract concluded with a Buyer who is an Entrepreneur (concluding a contract within the framework of business activity), the Seller’s liability towards the Buyer under warranty is excluded.
  7. The Buyer may exercise the rights under the warranty for physical defects of the goods regardless of the rights under the guarantee.
  8. The Buyer’s rights under the warranty do not limit the Buyer’s rights under the guarantee granted by the guarantor – on the principles specified in the guarantee document, if such a document is attached to the Goods.
  9. The method of fulfillment of the warranty is determined by the guarantor in the warranty document.